diamond design Annual Support Agreements
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Silver Level Annual Support Agreement
The Silver Level is a great package to maintain remote access to your home, keep your Control4 operating system and user interface up to date, and know that if you buy a new device like an AppleTV, Roku, Blu-ray player, etc. (requiring device driver additions) that we will add them to your system. Also, if you ever wished that DirecTV could be moved ahead of Blu-ray and Roku then that is an example of a list reordering and we can do it remotely in the order you request for all audio and video devices visible under Listen and Watch.
- dd Support & Loyalty ID Card with Benefits
- dd Teamviewer Help Button on Your Computer
- dd Zendesk Support Account & Monitoring
- Control4 4Sight ($100 Value)
- 2 Control4 Software Updates
- 2 Control4 Device Driver Additions
- 2 Re-orderings of All Watch/Listen Control4 Lists
- 1 Hour of Remote Support
$299.99 Per Year
* Optional $300.00 per Year for Alarm.com & Monitoring
* Optional $999.99 One-Time Charge for dd Support Server
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Gold Level Annual Support Agreement
Our Gold Level package includes all Silver Level benefits plus unlimited Control4 software updates, additional device drivers and list re-orderings, additional remote support, on-site support (or further remote support if you are not local), and after hours trouble ticket access.
- dd Support & Loyalty ID Card with Benefits
- dd Teamviewer Help Button on Your Computer
- dd Zendesk Support Account & Monitoring
- Control4 4Sight ($100 Value)
- Unlimited Control4 Software Updates
- 4 Control4 Device Driver Additions
- 3 Re-orderings of All Watch/Listen Control4 Lists
- 2 Hours of Remote Support (3 if Not Local)
- 1 Hour On-Site Support in Local Market
- After Hours Access Via Help Desk
- Alarm.com & Central Station Alarm Monitoring*
$499.99 per Year
* Optional $300.00 per Year for Alarm.com & Monitoring
* Optional $999.99 One-Time Charge for dd Support Server
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Platinum VIP Annual Support Agreement
Our Platinum VIP Level package includes everything from Gold plus additional device drivers and list re-orderings, additional remote support, additional on-site support (or further remote support if you are not local), a dedicated support line with after hours phone support, Greenlight Control monitoring, OVRC monitoring, and reserved parking.
- dd Support & Loyalty ID Card with Benefits
- dd Teamviewer Help Button on Your Computer
- dd Zendesk Support Account & Monitoring
- Control4 4Sight ($100 Value)
- Unlimited Control4 Software Updates
- 10 Control4 Device Driver Additions
- 5 Re-orderings of All Watch/Listen Control4 Lists
- 3 Hours of Remote Support (6 if not Local)
- 3 Hours On-Site Support in Local Market
- After Hours Access Via Help Desk & VIP Phone #
- Alarm.com & Central Station Alarm Monitoring*
- Access to VIP Support # 847.693.4287 (VIPMyDiaTS)
- Reserved Parking at All diamond design Locations
- Remote Monitoring with OVRC
- Remote Monitoring with Greenlight Control
$999.99 per Year
* Optional $300.00 per Year for Alarm.com & Monitoring
* Optional $999.99 One-Time Charge for dd Support Server (Recommended)
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Experienced Phone Support Standard & Extended VIP Hours
Our team has fielded remote technical support calls since 2008. If you have an issue popping up, we've likely seen it and squashed it.
Alarm Monitoring Intrusion, Medical & Fire Monitoring
Enjoy peace of mind with intrusion, medical and fire alarm monitoring with Alarm.com. Homeowners often obtain a deduction on home insurance premiums with our monitoring.
Remote Equipment Monitoring OVRC, Greenlight & dd Support Server
We can monitor your Wi-Fi, network, Zigbee devices and more with our remote monitoring tools. Frequently we are able to resolve a problem before you are aware there is one.
The diamond design team On-Site & Remote Support by our Experts
We cut our teeth on remote installs and then honed our skills with super complex large scale projects. Our team is truly filled with overqualified individuals.
First Class Support
Reserved Parking for our VIP Clients
All Platinum VIP Annual Support clients are entitled to utilize our reserved parking at any current and future diamond design showrooms.
Next Generation Support Vehicles
Our support vehicles are late model commercial vans with the tools, equipment and supplies our technicians to resolve solutions in one trip. Our Ford fleet gets great fuel economy which also helps the environment. These large capacity vehicles with great fuel range enable us to serve a large geographic market.